Reliable trucking (freight) companies have been selected by Watertech to deliver each new Whirlpool Bath. Watertech packages each bath individually to ensure safe delivery to each customer. The freight carriers pick up each whirlpool from our Tennessee manufacturing facility and deliver it to the company the customer purchased the whirlpool from. When the bath is delivered to the company that the customer ordered from, it should be opened and inspected for damage; it's rare something happens but occasionally damage can occur. The receiving company after receiving a bath and signing for it in "good condition" will then notify the customer to schedule delivery or pickup. IT'S THE CUSTOMER'S RESPONSIBILITY to check for damage BEFORE signing the receiving document/invoice.
Examine the shipping container (box) for signs of damage or mishandling, i.e. staples pulled loose, flap unglued, punctures to the box, severe indentations or crushed corners. If the box is damaged then open the box jointly with the delivery person or loading person and inspect the bath for damage. If damage, scratches etc. are found resolve the issue in writing with the company the tub was ordered through or, in an effort to save everyone tim and expense, if something minor is found, ( i.e. a scratch, scuff, or blemish), call Watertech at 1-888-795-7480. Minor problems can often be taken care of by one of our local service people saving time and expense, which ensures you won’t experience any unnecessary delays. By signing the receiving document the customer is acknowledging that they received the tub and contents of the box in good condition.
Document all phone calls, individuals talked with, dates, etc. if something is in question.
After the tub is picked up or delivered, it must be water tested to insure nothing has occurred during shipping or delivery. Water testing must occur within two days of receipt for warranty to apply. Water testing procedure is with the bath and available on line.
If assistance is needed, call Watertech at 1-888-795-7480.
Water Testing Procedure
Each whirlpool bath goes through rigorous testing at the factory but something may have worked loose during shipping. Place the whirlpool bath in an area where water spillage won't damage anything. Fill the tub with water above the highest jet, inspect all plumbing for leakage. Next, turn on the pump and again check the plumbing system for leakage, now that the plumping system is under pressure check for proper operation of all controls, switches, jets, etc. making sure everything is operating correctly. Watertech is not responsible for damage that could have been discovered, repaired or otherwise avoided by proper inspection testing prior to installation.
